Made for You
If you love one of our garments, but would love it a little more with a slight change, we can help! Our products are created in our Southern California factory, which provides us the flexibility to assist our customers with small changes. Our in-house sample team can create a pattern, cut, and sew your custom creation with a 2-4 week lead time.
What we can do
We can make small changes to the garment, including:
- Hem- Shorten or Lengthen
- Sleeve length
- Lining Color
- Fabric or Color Change (based on availability)
- Addition of in stock appliques or trim
What we cannot do
- Create an entirely customed designed garment from scratch.
- Duplicate the designs of another designer
- Utilize fabric or trim that is not in stock in our production facility
- Create custom items based on a sale or clearance style. The item must be a current Helsi style.
- Alter a design so that it no longer meets Helsi's design asthetic. Designer approval is required for all custom items.
- We will not allow returns on custom items.
The cost for customizations is the original price of the item, plus a 20% customization fee. We do not offer clearance, markdown, discount or promotional pricing for custom items. The customization fee is determined based on the complexity of the request, fabric required, and the time that it will take to produce the item.
Please reach out to our Customization Team for a quote at firstname.lastname@example.org, or chat with us directly on our website.
Approval and Quotation
Reach out to our Customization Team at email@example.com. Please include the details of your request including the style, color, changes to be made, and date needed (Please note that our team will need 2-3 weeks to create your custom item).
Our team will consult with the design team for approval. Once approved, the team will advise the surcharge amount and timeline by email. If you decide to proceed, you will be sent an invoice with the details of the request. The production timeline will not start until the invoice is paid and all measurements are provided.
Our Customization Team may ask you to take measurements with a fabric tape measure. We rely on your measurements to ensure the proper fit, so it is extremely important that accurate measurements are provided to our team. Have a friend or family member help you measure. This is a collaborative effort, and you are an important part of the process. Ensuring that your measurements are correct is key.
Please note that all custom items are final sale.
Once measurements are provided and payment has been made, the production timeline will begin. Our team of artisans will create a custom pattern, cut, and sew your item to your specifications. Once complete, you will be sent images of your custom garment as they are being measured. Please note that final measurement have an industry standard tolerance of +/- 1/2 inch.
Our team will pack and ship your order based on your selected shipping method. Depending on your location and timeline, you may want to ship your item with expedited shipping (additional charges apply).
Upon receipt of your custom item, please let your customization team member know how it fit! We love seeing our happy customers in their custom dresses, so please tag us on social media.