Specialty Retailer 2025 Terms and Conditions
Order Requirements
All accounts will be reviewed by our sales team for approval prior to the placement of an order. We require a reseller’s license and a new account form at the time of the first order.
Terms
All accounts will be required to pay by credit card at the time of the shipment. New customers with pre-book orders over $10,000 will be required to submit a 20% deposit.
Order Approvals
In advance of the order’s ship date, your salesperson will reach out via the email or phone number provided to obtain payment. If the salesperson is not able to receive a payment/shipping approval from account within 14 days of the cancel date, the order will be canceled.
If a customer has more than one customer requested cancelation in a 12-month period, all future pre-book orders will be canceled, or a 20% deposit must be secured to keep the orders. The customer will not be able to purchase additional pre-book orders unless they purchase immediate stock within three months of cancelation.
Returning customers can request one 30-day extension on a shipment per year, provided the extension is requested by the original cancel date.
If a payment method is declined for any reason, your sales rep will reach out to confirm the card. Declined payment methods must be resolved within 14 days after the cancel date. Otherwise the order will be canceled.
Shipping Requirements
Unless a shipping account is provided, freight, including insurance, will be charged on the invoice. If a shipping account is provided, Helsi will add insurance on the package, unless there is a note on the order specifically stating that no insurance should be added. If the retailer chooses not to add insurance to the package, Helsi will not be responsible for loss.
All orders will be shipped without a signature required. If your business requires a signature, make sure that this is noted on each order.
Lost Packages
In the case that the customer provides their own shipping account, the customer will be responsible for reporting any lost or stolen shipments to the carrier and filing a claim with the carrier. If any information is needed from our team, please contact your salesperson.
In the case that an order is shipped on Helsi’s freight account, Helsi will be responsible for reporting any lost shipments to the carrier. We ask that you check with neighboring businesses prior to contacting your salesperson.
Helsi cannot be responsible for stolen packages. If the carrier proof of delivery includes an image showing that it was delivered to your location and the carrier is unwilling to pay for the replacement, Helsi will not be able to provide a replacement or refund.
Damages/Mis-shipments
Helsi asks that all shipments be inspected upon arrival. Upon inspection, should you find a defect or a missing/incorrectly shipped item, please contact your sales rep immediately. In the case that you receive an item which you believe is a manufacturer defect, please send images to your sales rep for review within 7 days of receipt. An RTV must be provided prior to returning the goods.
Accommodations
We want to be fair with our customers. We understand that, on occasion, you will have an item that you cannot sell for various reasons. If you have an issue with a product, reach out to your sales rep to request accommodation RTV. An accommodation RTV is for goods that are in re-sellable condition which are slow sellers.
Requirements for an accommodation are as follows:
Acccommodations must be requested within 30 days of receipt of goods
A swap order for equal or greater value must be submitted once the request is approved.
The swap order must be selected from our immediate inventory and must be from the same season or a prior season.
Upon receipt, the items will be inspected to ensure that they are in re-sellable condition. Any items that are damaged, shopworn or contain perfume, makeup, deodorant stains will not be accepted and will be returned to the retailer without credit.
Accommodations are at the sole discretion of Helsi and will be granted based on the following criteria:
Order history
Return history
Future on order
Return shipping for accommodation will be paid by the retailer. A swap order required prior to the submission of the RTV.